返品・交換

1. Inform us by email or the contact form below indicating the order number, item type, style, color, size, the buyer's name and the reason for an exchange.
2. We provide you with a shipping address to which you should send the unworn item you are not satisfied with (make sure that the item is not damaged and all size tags are attached) at your own cost.
3. After you have sent the item to us, you should provide us with the tracking number and a photo of a shipping label.
4.The new order will be shipped to you within 5 business days from receipt of the item and confirmation that it is not damaged and size tags are attached.

1. Inform us by email or the contact form below indicating the order number, item type, style, color, size, the buyer's name and the reason for return
2. We provide you with a shipping address to which you should send the unworn item you are not satisfied with (make sure that the item is not damaged and all size tags are attached) at your own cost.
3. After you have sent the item to us, you should provide us with the tracking number and a photo of a shipping label.
4.The refund or compensation is given within 5 business days from receipt of the item and confirmation that it is not damaged and size tags are attached. We notify you of the approval or rejection of your refund or compensation.

Please inspect the goods immediately upon receipt. You must notify Maskulo company as soon as possible if the goods are faulty. Products must be tested and checked before intimate use.

Please make sure the items were properly maintained in accordance with care instructions on labels and reasonably used.

1. Examples of a faulty item

1.1. Workmanship faults — snaps are missing, seams are not elastic and tear when stretched.

1.2. Material faults — holes, spots of different color.

2. Settlement options

2.1. Refund — we refund the initial shipping* cost of the item and the item cost.

2.2. Replacement — we replace the faulty item. Free economy shipment of the replacement item.

2.3. Compensation — we issue a voucher for both — the item cost and the cost of initial shipping*.

3.Settlement procedure (for any settlement option)

3.1. Inform us by email indicating the order number, item type, style, color, size, the buyer’s name.

3.2. Attach to the email a photo of the faulty item.

3.3. Our specialists inspect the photo.

3.4. We notify you of the inspection results.

We offer a 100-day guarantee for all our clothes and accessories as to workmanship and materials. If more than 100 days have gone by since your purchase, we cannot, unfortunately, offer you any settlement option.

* The amount of initial shipping cost to be refunded is proportional to the share of the faulty item in the total weight of the order contained the faulty item.

You may cancel your order before it has been shipped. If your order has already been shipped, you need to send the order back to our warehouse. If you would like to cancel your order or return your order, please fill in the form below.