Customer Service

Every effort will be made to guarantee your satisfaction with Maskulo online shop - our products and their delivery to you.

Payment methods

To purchase an item, put it in your shopping basket by clicking on the "Add to Cart" button. Complete your purchase following the instructions. Please be informed that specifications and pricing subject to change without notice.

You can choose the currency clicking on the drop-down menu under the word 'Items'  at the top right-hand corner of the website.

Maskulo online store accepts payments with PayPal - the safer, easier way to pay online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, PayPal Smart Connect or account balances, without sharing financial information. PayPal is connected to Visa and MasterCard, Maestro, Discover and American Express - so you won't experience problems with safe payments.

Shipping

We offer international delivery of Maskulo apparel. All our products are shipped internationally within 1- 5 days after you place an order. If any product is out of stock - you will be informed of it within 24 hours after we receive your order.

On the average, the weight of one item of spandex shorts or wrestling singlet is 0,2-0,3 kg, jockstraps and forearm wallet - about 0,1 kg, leggings - about 0,4 kg. You can choose a postage method during checkout. Please keep in mind that the stated delivery time does not include time for any customs operations, therefore, Maskulo company cannot guarantee to receive the packages within the stated time and bear any responsibility if the goods were not delivered in time.

Destination

Economy shipping (Russian post) cost
(~15-65 days)

Economy expedited shipping cost

(5-20 business days)

UPS Express Saver cost

(3-10 business days)

 

1. Austria, Germany, Sweden, Switzerland, Belgium, Finland, Italy, Netherlands, France, Spain, United Kingdom

0 - 0.1 kg               €7.90

0.11 - 0.24 kg       €11.80

0.25 - 0.49 kg       16.50

0.5 - 0.99 kg         €25.50

1 - 2 kg             €39.70

0 - 0.5 kg        €35.90
0.51 - 1 kg      €40.90
1.01 - 1.5 kg   €44.90
1.51 - 2 kg       €48.90
2.01 - 3 kg     €54.90
3.01 - 4 kg      €59.90
4.01 - 5 kg     €64.90

0 - 0.5 kg       €49.90
0.51 - 1 kg  €56.90
1.01 - 1.5 kg   €66.90
1.51 - 2 kg     €73.90
2.01 - 2.5 kg     €80.90
2.51 - 3 kg     €87.90
3.01 - 3.5 kg     €93.90          3.51 - 4 kg      €99.90
4.01 - 4.5 kg     €106.90         4.51 - 5 kg     €112.90

 

2. Denmark, Norway, Portugal  Same as group 1 0 - 0.5 kg        €35.90
0.51 - 1 kg      €40.90
1.01 - 1.5 kg   €44.90
1.51 - 2 kg       €48.90
2.01 - 3 kg     €54.90
3.01 - 4 kg      €59.90
4.01 - 5 kg     €64.90
0 - 0.5 kg       €58.90
0.51 - 1 kg  €68.90
1.01 - 1.5 kg   €76.90
1.51 - 2 kg     €83.90
2.01 - 2.5 kg     €91.90
2.51 - 3 kg     €99.90
3.01 - 3.5 kg     €107.90          3.51 - 4 kg      €115.90
4.01 - 4.5 kg     €123.90         4.51 - 5 kg     €131.90
3. Ireland Same as group 1 0 - 0.5 kg        €37.90
0.51 - 1 kg      €43.90
1.01 - 1.5 kg   €49.90
1.51 - 2 kg       €56.90
2.01 - 3 kg     €63.90
3.01 - 4 kg      €71.90
4.01 - 5 kg     €78.90

  0 - 0.5 kg       €49.90
0.51 - 1 kg  €56.90
1.01 - 1.5 kg   €66.90
1.51 - 2 kg     €73.90
2.01 - 2.5 kg     €80.90
2.51 - 3 kg     €87.90
3.01 - 3.5 kg     €93.90          
3.51 - 4 kg      €99.90
4.01 - 4.5 kg     €106.90         4.51 - 5 kg     €112.90

4. Canada, United States Same as group 1 0 - 0.5 kg        €37.90
0.51 - 1 kg      €43.90
1.01 - 1.5 kg   €49.90
1.51 - 2 kg       €56.90
2.01 - 3 kg     €63.90
3.01 - 4 kg      €71.90
4.01 - 5 kg     €78.90
0 - 0.5 kg       €54.90
0.51 - 1 kg  €62.90
1.01 - 1.5 kg   €73.90
1.51 - 2 kg     €84.90
2.01 - 2.5 kg     €92.90
2.51 - 3 kg     €100.90
3.01 - 3.5 kg     €108.90         3.51 - 4 kg      €116.90
4.01 - 4.5 kg     €124.90         4.51 - 5 kg     €132.90
5. Japan,  South Korea, Singapore Same as group 1 0 - 0.5 kg        €37.90
0.51 - 1 kg      €43.90
1.01 - 1.5 kg   €49.90
1.51 - 2 kg       €56.90
2.01 - 3 kg     €63.90
3.01 - 4 kg      €71.90
4.01 - 5 kg     €78.90
0 - 0.5 kg       €66.90
0.51 - 1 kg  €77.90
1.01 - 1.5 kg   €91.90
1.51 - 2 kg     €101.90
2.01 - 2.5 kg     €111.90
2.51 - 3 kg     €122.90
3.01 - 3.5 kg     €132.90         3.51 - 4 kg      €142.90
4.01 - 4.5 kg     €152.90         4.51 - 5 kg     €163.90
6. Hong Kong Same as group 1 0 - 0.5 kg        €46.90
0.51 - 1 kg      €53.90
1.01 - 1.5 kg   €59.90
1.51 - 2 kg       €65.90
2.01 - 3 kg     €75.90
3.01 - 4 kg      €85.90
4.01 - 5 kg     €94.90
0 - 0.5 kg       €66.90
0.51 - 1 kg  €77.90
1.01 - 1.5 kg   €91.90
1.51 - 2 kg     €101.90
2.01 - 2.5 kg     €111.90
2.51 - 3 kg     €122.90
3.01 - 3.5 kg     €132.90         3.51 - 4 kg      €142.90
4.01 - 4.5 kg     €152.90         4.51 - 5 kg     €163.90
7. Australia, New Zealand Same as group 1 0 - 0.5 kg        €47.90
0.51 - 1 kg      €56.90
1.01 - 1.5 kg   €62.90
1.51 - 2 kg       €71.90
2.01 - 3 kg     €84.90
3.01 - 4 kg      €96.90
4.01 - 5 kg     €108.90
0 - 0.5 kg          €66.90
0.51 - 1 kg  €77.90
1.01 - 1.5 kg   €91.90
1.51 - 2 kg     €101.90
2.01 - 2.5 kg     €111.90
2.51 - 3 kg     €122.90
3.01 - 3.5 kg     €132.90         3.51 - 4 kg      €142.90
4.01 - 4.5 kg     €152.90         4.51 - 5 kg     €163.90
8. Iceland Same as group 1 0 - 0.5 kg        €46.90
0.51 - 1 kg      €53.90
1.01 - 1.5 kg   €59.90
1.51 - 2 kg       €65.90
2.01 - 3 kg     €75.90
3.01 - 4 kg      €85.90
4.01 - 5 kg     €94.90
0 - 0.5 kg       €58.90
0.51 - 1 kg  €68.90
1.01 - 1.5 kg   €76.90
1.51 - 2 kg     €88.90
2.01 - 2.5 kg     €97.90
2.51 - 3 kg     €106.90
3.01 - 3.5 kg     €115.90         3.51 - 4 kg      €124.90
4.01 - 4.5 kg     €133.90         4.51 - 5 kg     €142.90
9. Argentina, Brazil, Chile Same as group 1 0 - 0.5 kg        €47.90
0.51 - 1 kg      €56.90
1.01 - 1.5 kg   €62.90
1.51 - 2 kg       €71.90
2.01 - 3 kg     €84.90
3.01 - 4 kg      €96.90
4.01 - 5 kg     €108.90
0 - 0.5 kg       €85.90
0.51 - 1 kg  €99.90
1.01 - 1.5 kg   €113.90
1.51 - 2 kg     €127.90
2.01 - 2.5 kg     €141.90
2.51 - 3 kg     €155.90
3.01 - 3.5 kg     €169.90       
10. United Arab Emirates Same as group 1 0 - 0.5 kg        €46.90
0.51 - 1 kg      €53.90
1.01 - 1.5 kg   €59.90
1.51 - 2 kg       €65.90
2.01 - 3 kg     €75.90
3.01 - 4 kg      €85.90
4.01 - 5 kg     €94.90

0 - 0.5 kg       €78.90
0.51 - 1 kg  €91.90
1.01 - 1.5 kg   €103.90
1.51 - 2 kg     €116.90
2.01 - 2.5 kg     €129.90
2.51 - 3 kg     €141.90
3.01 - 3.5 kg     €154.90
3.51 - 4 kg      €167.90
4.01 - 4.5 kg     €179.90
4.51 - 5 kg     €192.90

11. Russia

0 - 0.99 kg               €4.90
1 - 2 kg                  €7.90

0 - 2 kg           €19.90
12. Rest of the world

0 - 0.1 kg                €8.90

0.11 - 0.24 kg         €12.80

0.25 - 0.49 kg       17.50

0.5 - 0.99 kg         €26.50

1 - 2 kg                €40.70

0 - 0.5 kg        €47.90
0.51 - 1 kg      €56.90
1.01 - 1.5 kg  €62.90
1.51 - 2 kg      €71.90

Economy shipping statistics

Statistics of the actual time of delivery (including customs operations) for May 2017:

Australia 13-21 days;

Austria 12-21 days;

Belgium 15-24 days;

Canada 18-21 days;

Denmark 10-14 days;

France 6-21 days;

Germany 7-30 days;

Ireland 19-30 days;

Italy 10-25 days;

Israel 15-21 days;

Japan 9-22 days;

Netherlands 8-16 days;

New Zealand 19-25 days;

Norway 14-20 days;

Spain 14-16 days; 

Sweden 11-13 days;

United Kingdom 5-20 days;

United States 5-28 days.


Discreet packaging


How package usually look likeYour privacy is of big importance to us. Our delivery service is 100% discreet. All orders are shipped in plain packaging i.e. plain brown boxes, envelopes for smaller items or the like. No photos or logo or slogans will be printed anywhere on the package. 

Customs regulation and local legislation

Full responsibility for any legal problems concerning customs and delivery of goods in your country lies with you as a customer. This also concerns parcels that are opened, lost, delayed, detained or seized by postal or customs authorities. All of the contents of the parcels will be declared but in some general words (jocks, briefs etc - as spandex underwear, leggings as spandex pants, mask - head guard etc).

Please note that international orders may also be subject to import duties and/or taxes for countries that require them. The import duties/taxes are the responsibility of the receiver to remit payment. Failure to pay these fees may result in your package being held by Customs. Packages returned for such reasons will incur a secondary shipping fee if reshipped.

 

Care instructions

1. How to clean and rinse. 

  • Do not dry clean. Do not bleach. 
  • Wash with hands. First, dissolve detergent or soap in water (water temperature should not exceed 30C or 85F). Put a garment in, make sure all pads of Maskulo wear (with foam rubber inside) absorbed water. You may push the pads with your palms several times. Do not wring.
  • To rinse place the garment into clean water, press with your palms so that the soapy water inside the material was replaced with the clean one. You can repeat pressing and change the water a couple of times. Do not wring.
  • Do not presoak. Do not leave in water in total for longer than 10-15 minutes.
  • Separate codpiece from the garment, if detachable. Wash them separately.

2. How to dry

  • Do not wring.
  • Leave the apparel hanging to drain all the water out and to become dry in several hours. To make foam pads release water and dry faster, you can gently press them with your palms.
  • To accelerate drying, you may use your hairdryer with the cold airflow directed to the garment
  • Dry codpiece separately from the garment, if detachable.
  • Do not presoak the garment. Do not leave buttons and other metal accessories in water for more than 10-15 minutes.
  • Wipe metal accessories with paper tissue just after washing to avoid possible metal corrosion.

3. Ironing

  • Usually ironing is not needed for spandex wear. Do not use ironing to make the item dry. Still ironing may be performed at Low setting (110C, 230F) only - from the inside of the garment.
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