Customer Service

Every effort will be made to guarantee your satisfaction with Maskulo online shop - our products and their delivery to you.

Payment methods

To purchase an item, put it in your shopping basket by clicking on the "Add to Cart" button. Complete your purchase following the instuctions. Please be informed that specifications and pricing subject to change without notice.

You can choose the currency clicking on the dropdown menu under the word 'Items'  at the the top right hand corner of the website.

Maskulo online store accepts payments with PayPal - the safer, easier way to pay online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, PayPal Smart Connect or account balances, without sharing financial information. PayPal is connected to Visa and MasterCard, Maestro, Discover and American Express - so you won't experience problems with safe payments.

Shipping

We offer international delivery of Maskulo apparel. All our products are shipped internationally within 1-3 days after you place an order. If any product is out of stock - you will be informed of it within 24 hours after we receive your order.

On the average, the weight of one item of spandex shorts or wrestling singlet is 0,2-0,3 kg, jockstraps and forearm wallet - about 0,1 kg, leggings - about 0,4 kg. You can choose the postage method during checkout. Please keep in mind that the stated delivery time does not include time for any customs operations therefore Maskulo company cannot guarantee receiving of the packages within the stated time and bear any responsibility if the goods were not delivered in time.

Destination

Economy shipping (Russian post) cost
(~15-65 days)

Economy expedited shipping cost

(5-20 business days)

UPS Express Saver cost

(3-10 business days)

 

1. Austria, Germany, Sweden, Switzerland, Belgium, Finland, Italy, Netherlands, France, Spain, United Kingdom

0 - 0.1 kg               €7.90

0.11 - 0.24 kg       €11.80

0.25 - 0.49 kg       16.50

0.5 - 0.99 kg         €25.50

1 - 2 kg             €39.70

0 - 0.5 kg        €35.90
0.51 - 1 kg      €40.90
1.01 - 1.5 kg   €44.90
1.51 - 2 kg       €48.90
2.01 - 3 kg     €54.90
3.01 - 4 kg      €59.90
4.01 - 5 kg     €64.90

0 - 0.5 kg       €49.90
0.51 - 1 kg  €56.90
1.01 - 1.5 kg   €66.90
1.51 - 2 kg     €73.90
2.01 - 2.5 kg     €80.90
2.51 - 3 kg     €87.90
3.01 - 3.5 kg     €93.90          3.51 - 4 kg      €99.90
4.01 - 4.5 kg     €106.90         4.51 - 5 kg     €112.90

 

2. Denmark, Norway, Portugal  Same as group 1 0 - 0.5 kg        €35.90
0.51 - 1 kg      €40.90
1.01 - 1.5 kg   €44.90
1.51 - 2 kg       €48.90
2.01 - 3 kg     €54.90
3.01 - 4 kg      €59.90
4.01 - 5 kg     €64.90
0 - 0.5 kg       €58.90
0.51 - 1 kg  €68.90
1.01 - 1.5 kg   €76.90
1.51 - 2 kg     €83.90
2.01 - 2.5 kg     €91.90
2.51 - 3 kg     €99.90
3.01 - 3.5 kg     €107.90          3.51 - 4 kg      €115.90
4.01 - 4.5 kg     €123.90         4.51 - 5 kg     €131.90
3. Ireland Same as group 1 0 - 0.5 kg        €37.90
0.51 - 1 kg      €43.90
1.01 - 1.5 kg   €49.90
1.51 - 2 kg       €56.90
2.01 - 3 kg     €63.90
3.01 - 4 kg      €71.90
4.01 - 5 kg     €78.90
  0 - 0.5 kg       €49.90
0.51 - 1 kg  €56.90
1.01 - 1.5 kg   €66.90
1.51 - 2 kg     €73.90
2.01 - 2.5 kg     €80.90
2.51 - 3 kg     €87.90
3.01 - 3.5 kg     €93.90          3.51 - 4 kg      €99.90
4.01 - 4.5 kg     €106.90         4.51 - 5 kg     €112.90
4. Canada, United States Same as group 1 0 - 0.5 kg        €37.90
0.51 - 1 kg      €43.90
1.01 - 1.5 kg   €49.90
1.51 - 2 kg       €56.90
2.01 - 3 kg     €63.90
3.01 - 4 kg      €71.90
4.01 - 5 kg     €78.90
0 - 0.5 kg       €54.90
0.51 - 1 kg  €62.90
1.01 - 1.5 kg   €73.90
1.51 - 2 kg     €84.90
2.01 - 2.5 kg     €92.90
2.51 - 3 kg     €100.90
3.01 - 3.5 kg     €108.90          3.51 - 4 kg      €116.90
4.01 - 4.5 kg     €124.90         4.51 - 5 kg     €132.90
5. Japan,  South Korea, Singapore Same as group 1 0 - 0.5 kg        €37.90
0.51 - 1 kg      €43.90
1.01 - 1.5 kg   €49.90
1.51 - 2 kg       €56.90
2.01 - 3 kg     €63.90
3.01 - 4 kg      €71.90
4.01 - 5 kg     €78.90
0 - 0.5 kg       €66.90
0.51 - 1 kg  €77.90
1.01 - 1.5 kg   €91.90
1.51 - 2 kg     €101.90
2.01 - 2.5 kg     €111.90
2.51 - 3 kg     €122.90
3.01 - 3.5 kg     €132.90          3.51 - 4 kg      €142.90
4.01 - 4.5 kg     €152.90         4.51 - 5 kg     €163.90
6. Hong Kong Same as group 1 0 - 0.5 kg        €46.90
0.51 - 1 kg      €53.90
1.01 - 1.5 kg   €59.90
1.51 - 2 kg       €65.90
2.01 - 3 kg     €75.90
3.01 - 4 kg      €85.90
4.01 - 5 kg     €94.90
0 - 0.5 kg       €66.90
0.51 - 1 kg  €77.90
1.01 - 1.5 kg   €91.90
1.51 - 2 kg     €101.90
2.01 - 2.5 kg     €111.90
2.51 - 3 kg     €122.90
3.01 - 3.5 kg     €132.90          3.51 - 4 kg      €142.90
4.01 - 4.5 kg     €152.90         4.51 - 5 kg     €163.90
7. Australia, New Zealand Same as group 1 0 - 0.5 kg        €47.90
0.51 - 1 kg      €56.90
1.01 - 1.5 kg   €62.90
1.51 - 2 kg       €71.90
2.01 - 3 kg     €84.90
3.01 - 4 kg      €96.90
4.01 - 5 kg     €108.90
0 - 0.5 kg       €66.90
0.51 - 1 kg  €77.90
1.01 - 1.5 kg   €91.90
1.51 - 2 kg     €101.90
2.01 - 2.5 kg     €111.90
2.51 - 3 kg     €122.90
3.01 - 3.5 kg     €132.90          3.51 - 4 kg      €142.90
4.01 - 4.5 kg     €152.90         4.51 - 5 kg     €163.90
8. Iceland Same as group 1 0 - 0.5 kg        €46.90
0.51 - 1 kg      €53.90
1.01 - 1.5 kg   €59.90
1.51 - 2 kg       €65.90
2.01 - 3 kg     €75.90
3.01 - 4 kg      €85.90
4.01 - 5 kg     €94.90
0 - 0.5 kg       €58.90
0.51 - 1 kg  €68.90
1.01 - 1.5 kg   €76.90
1.51 - 2 kg     €88.90
2.01 - 2.5 kg     €97.90
2.51 - 3 kg     €106.90
3.01 - 3.5 kg     €115.90          3.51 - 4 kg      €124.90
4.01 - 4.5 kg     €133.90         4.51 - 5 kg     €142.90
9. Russia

0 - 0.99 kg               €4.90
1 - 2 kg                  €7.90

0 - 2 kg           €19.90
10. Rest of the world

0 - 0.1 kg                €8.90

0.11 - 0.24 kg         €12.80

0.25 - 0.49 kg       17.50

0.5 - 0.99 kg         €26.50

1 - 2 kg                €40.70

0 - 0.5 kg        €47.90
0.51 - 1 kg      €56.90
1.01 - 1.5 kg  €62.90
1.51 - 2 kg      €71.90

Economy shipping statistics

Statistics of the actual time of delivery (including customs operations) for March 2016:

 

Austria 12-21 days;

Belgium 16-24 days;

Canada 18-21 days;

Denmark 10-14 days;

France 11-12 days;

Germany 16-30 days;

 

Ireland 19-30 days;

Israel 15-21 days;

Japan 18-22 days;

Netherlands 14-16 days;

New Zealand 19-25 days;

 

Norway 14-20 days;

Spain 14-16 days; 

Sweden 11-13 days;

United Kingdom 9-14 days;

United States 17-28 days.


Discreet packaging


How package usually look likeYour privacy is of big importance to us. Our delivery service is 100% discreet. All orders are shipped in plain packaging i.e. plain brown boxes, envelopes for smaller items or the like. No photos or logo or slogans will be printed anywhere on the package. 

Customs regulation and local legislation

Full responsibility for any legal problems concerning customs and delivery of goods in your country lies with you as a customer. This also concerns parcels that are opened, lost, delayed, detained or seized by postal or customs authorities. All of the contents of the parcels will be declared but in some general words (jocks, briefs etc - as spandex underwear, leggings as spandex pants, mask - headguard etc).

Please note that international orders may also be subject to import duties and/or taxes for countries that require them. The import duties/taxes are the responsibility of the receiver to remit payment. Failure to pay these fees may result in your package being held by Customs. Packages returned for such reasons will incur a secondary shipping fee if reshipped.

 

Care instructions

1. How to clean and rinse. 

  • Do not dryclean. Do not bleach. 
  • Wash with hands. First dissolve detergent or soap in water (water temperature should not exceed 30C or 85F). Put a garment in, make sure all pads of Maskulo wear (with foam rubber inside) absorbed water. You may push the pads with your palms several times. Leave for 5-7 minutes. Do not wring.
  • To rinse place the garment into clean water, press with your palms so that the soapy water inside the material was replaced with the clean one. You can repeat pressing and change the water a couple of times. Do not wring.
  • Do not leave in water in total for longer than 10-15 minutes.

2. How to make dry

  • Do not wring.
  • Leave the apparel hanging to drain all the water out and to become dry in several hours. To make foam pads release water and dry faster you can gently press them with your palms.
  • To accelerate drying you may use your hairdryer with the cold airflow directed to the garment.

3. Ironing

  • Usually ironing is not needed for spandex wear. Do not use ironing to make the item dry. But still ironing may be performed at Low setting (110C, 230F) only - from the inside of the garment. 

 

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