Customer Service

Every effort will be made to guarantee your satisfaction with Maskulo online shop - our products and their delivery to you.

Payment methods

To purchase an item, put it in your shopping basket by clicking on the "Add to Cart" button. Complete your purchase following the instuctions. Please be informed that specifications and pricing subject to change without notice.

You can choose the currency clicking on the dropdown menu under the word 'Items'  at the the top right hand corner of the website.

Maskulo online store accepts payments with PayPal - the safer, easier way to pay online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, PayPal Smart Connect or account balances, without sharing financial information. PayPal is connected to Visa and MasterCard, Maestro, Discover and American Express - so you won't experience problems with safe payments.

Shipping

We offer international delivery of Maskulo apparel. All our products are shipped internationally within 1-3 days after you place an order. If any product is out of stock - you will be informed of it within 24 hours after we receive your order.

On the average, the weight of one item of spandex shorts or wrestling singlet is 0,2-0,3 kg, jockstraps and forearm wallet - about 0,1 kg, leggings - about 0,4 kg. You can choose the postage method during checkout. Please keep in mind that the stated delivery time does not include time for any customs operations therefore Maskulo company cannot guarantee receiving of the packages within the stated time and bear any responsibility if the goods were not delivered in time.

Destination

Economy shipping (Russian post) cost
(~15-65 days)

Economy expedited shipping cost

(5-20 business days)

UPS Express Saver cost

(3-10 business days)

 

1. Austria, Germany, Sweden, Switzerland, Belgium, Finland, Italy, Netherlands, France, Spain, United Kingdom

0 - 0.1 kg               €7.90

0.11 - 0.24 kg       €11.80

0.25 - 0.49 kg       16.50

0.5 - 0.99 kg         €25.50

1 - 2 kg             €39.70

0 - 0.5 kg        €35.90
0.51 - 1 kg      €40.90
1.01 - 1.5 kg   €44.90
1.51 - 2 kg       €48.90
2.01 - 3 kg     €54.90
3.01 - 4 kg      €59.90
4.01 - 5 kg     €64.90

0 - 0.5 kg       €43.90
0.51 - 1 kg  €50.90
1.01 - 1.5 kg   €60.90
1.51 - 2 kg     €67.90
2.01 - 2.5 kg     €74.90
2.51 - 3 kg     €80.90
3.01 - 3.5 kg     €86.90          3.51 - 4 kg      €92.90
4.01 - 4.5 kg     €98.90         4.51 - 5 kg     €104.90

 

2. Denmark, Norway, Portugal  Same as group 1 0 - 0.5 kg        €35.90
0.51 - 1 kg      €40.90
1.01 - 1.5 kg   €44.90
1.51 - 2 kg       €48.90
2.01 - 3 kg     €54.90
3.01 - 4 kg      €59.90
4.01 - 5 kg     €64.90
0 - 0.5 kg       €52.90
0.51 - 1 kg  €61.90
1.01 - 1.5 kg   €69.90
1.51 - 2 kg     €77.90
2.01 - 2.5 kg     €84.90
2.51 - 3 kg     €92.90
3.01 - 3.5 kg     €100.90          3.51 - 4 kg      €107.90
4.01 - 4.5 kg     €115.90         4.51 - 5 kg     €122.90
3. Ireland Same as group 1 0 - 0.5 kg        €37.90
0.51 - 1 kg      €43.90
1.01 - 1.5 kg   €49.90
1.51 - 2 kg       €56.90
2.01 - 3 kg     €63.90
3.01 - 4 kg      €71.90
4.01 - 5 kg     €78.90
  0 - 0.5 kg       €43.90
0.51 - 1 kg  €50.90
1.01 - 1.5 kg   €60.90
1.51 - 2 kg     €67.90
2.01 - 2.5 kg     €74.90
2.51 - 3 kg     €80.90
3.01 - 3.5 kg     €86.90          3.51 - 4 kg      €92.90
4.01 - 4.5 kg     €98.90         4.51 - 5 kg     €104.90
4. Canada, United States Same as group 1 0 - 0.5 kg        €37.90
0.51 - 1 kg      €43.90
1.01 - 1.5 kg   €49.90
1.51 - 2 kg       €56.90
2.01 - 3 kg     €63.90
3.01 - 4 kg      €71.90
4.01 - 5 kg     €78.90
0 - 0.5 kg       €48.90
0.51 - 1 kg  €56.90
1.01 - 1.5 kg   €66.90
1.51 - 2 kg     €77.90
2.01 - 2.5 kg     €85.90
2.51 - 3 kg     €93.90
3.01 - 3.5 kg     €101.90          3.51 - 4 kg      €108.90
4.01 - 4.5 kg     €116.90         4.51 - 5 kg     €123.90
5. Japan,  South Korea, Singapore Same as group 1 0 - 0.5 kg        €37.90
0.51 - 1 kg      €43.90
1.01 - 1.5 kg   €49.90
1.51 - 2 kg       €56.90
2.01 - 3 kg     €63.90
3.01 - 4 kg      €71.90
4.01 - 5 kg     €78.90
0 - 0.5 kg       €60.90
0.51 - 1 kg  €70.90
1.01 - 1.5 kg   €84.90
1.51 - 2 kg     €94.90
2.01 - 2.5 kg     €104.90
2.51 - 3 kg     €113.90
3.01 - 3.5 kg     €123.90          3.51 - 4 kg      €133.90
4.01 - 4.5 kg     €143.90         4.51 - 5 kg     €153.90
6. Hong Kong Same as group 1 0 - 0.5 kg        €46.90
0.51 - 1 kg      €53.90
1.01 - 1.5 kg   €59.90
1.51 - 2 kg       €65.90
2.01 - 3 kg     €75.90
3.01 - 4 kg      €85.90
4.01 - 5 kg     €94.90
0 - 0.5 kg       €60.90
0.51 - 1 kg  €70.90
1.01 - 1.5 kg   €84.90
1.51 - 2 kg     €94.90
2.01 - 2.5 kg     €104.90
2.51 - 3 kg     €113.90
3.01 - 3.5 kg     €123.90          3.51 - 4 kg      €133.90
4.01 - 4.5 kg     €143.90         4.51 - 5 kg     €153.90
7. Australia, New Zealand Same as group 1 0 - 0.5 kg        €47.90
0.51 - 1 kg      €56.90
1.01 - 1.5 kg   €62.90
1.51 - 2 kg       €71.90
2.01 - 3 kg     €84.90
3.01 - 4 kg      €96.90
4.01 - 5 kg     €108.90
0 - 0.5 kg       €60.90
0.51 - 1 kg  €70.90
1.01 - 1.5 kg   €84.90
1.51 - 2 kg     €94.90
2.01 - 2.5 kg     €104.90
2.51 - 3 kg     €113.90
3.01 - 3.5 kg     €123.90          3.51 - 4 kg      €133.90
4.01 - 4.5 kg     €143.90         4.51 - 5 kg     €153.90
8. Iceland Same as group 1 0 - 0.5 kg        €46.90
0.51 - 1 kg      €53.90
1.01 - 1.5 kg   €59.90
1.51 - 2 kg       €65.90
2.01 - 3 kg     €75.90
3.01 - 4 kg      €85.90
4.01 - 5 kg     €94.90
0 - 0.5 kg       €53.90
0.51 - 1 kg  €61.90
1.01 - 1.5 kg   €70.90
1.51 - 2 kg     €81.90
2.01 - 2.5 kg     €89.90
2.51 - 3 kg     €98.90
3.01 - 3.5 kg     €107.90          3.51 - 4 kg      €115.90
4.01 - 4.5 kg     €124.90         4.51 - 5 kg     €133.90
9. Russia

0 - 0.99 kg               €4.90
1 - 2 kg                  €7.90

0 - 2 kg           €19.90
10. Rest of the world

0 - 0.1 kg                €8.90

0.11 - 0.24 kg         €12.80

0.25 - 0.49 kg       17.50

0.5 - 0.99 kg         €26.50

1 - 2 kg                €40.70

0 - 0.5 kg        €47.90
0.51 - 1 kg      €56.90
1.01 - 1.5 kg  €62.90
1.51 - 2 kg      €71.90

Economy shipping statistics

Statistics of the actual time of delivery (including customs operations) for March 2016:

 

Austria 12-21 days;

Belgium 16-24 days;

Canada 18-21 days;

Denmark 10-14 days;

France 11-12 days;

Germany 16-30 days;

 

Ireland 19-30 days;

Israel 15-21 days;

Japan 18-22 days;

Netherlands 14-16 days;

New Zealand 19-25 days;

 

Norway 14-20 days;

Spain 14-16 days; 

Sweden 11-13 days;

United Kingdom 9-14 days;

United States 17-28 days.


Discreet packaging


How package usually look likeYour privacy is of big importance to us. Our delivery service is 100% discreet. All orders are shipped in plain packaging i.e. plain brown boxes, envelopes for smaller items or the like. No photos or logo or slogans will be printed anywhere on the package. 

Customs regulation and local legislation

Full responsibility for any legal problems concerning customs and delivery of goods in your country lies with you as a customer. This also concerns parcels that are opened, lost, delayed, detained or seized by postal or customs authorities. All of the contents of the parcels will be declared but in some general words (jocks, briefs etc - as spandex underwear, leggings as spandex pants, mask - headguard etc).

Please note that international orders may also be subject to import duties and/or taxes for countries that require them. The import duties/taxes are the responsibility of the receiver to remit payment. Failure to pay these fees may result in your package being held by Customs. Packages returned for such reasons will incur a secondary shipping fee if reshipped.

Guarantee and returns

Please inspect the goods immediately upon receipt, you must notify Maskulo company as soon as possible if the goods are faulty or incorrect. Products must be tested and checked before intimate use.

Faulty merchandise? Maskulo guarantees that you will be satisfied with all of the products you buy from us. We offer a 100-day guarantee for all our clothes and accessories as to workmanship and materials - please be sure the items were properly maintained in accordance with caring advice on labels and reasonably used. First, inform Maskulo by email indicating the order number, item type, style, color, size and the buyer's name and send a picture of the faulty item.

If the workmanship fault is confirmed, you should send the faulty item back to us and provide a tracking number.

When we receive the tracking number, we will perform any of the options below upon your choice:
1. Refund;
2. Replace this item with the good one (with free shipping);
3. Compensation: you may order any other Maskulo items of the cost equivalent to the amount of money you paid for the faulty item. Free shipping as well.

Please note: whatever option you choose you send us the faulty item back via regular economy post, the cost of shipping will also be refunded. Important: The cost should not exceed €15. In order to lessen the price of the shipping please use plastic envelopes instead of boxes. 

Please also note: Our policy lasts 100 days. If 100 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Not satisfied for another reason? If, for whatever reason you are not completely satisfied, within 30 days since you've received it you may return unworn merchandise with all tags attached for an exchange. First, inform Maskulo by email indicating the order number, item type, style, color, size and the buyer's name. When returning your order, be sure to include your order number or a copy of your original packing slip.

Please note:  If 30 days have gone by, unfortunately we can not offer you an exchange.

When requesting an exchange, please provide the style, size and color of the new item you wish to receive. If you do not have your invoice copy, please be sure to indicate your name, address, order number and reason for the return. Most returns are processed within 5 business days after we receive your parcel. We will notify you via e-mail once we have received and processed the returned item. Clearance items and final sale items are not returnable or returnable for exchange only, please see item page for details. 

Costs. Unless the returned items are defective, you have to send them back to us at your own expense and we will only issue a full refund if the items (including packaging and accessories) have not been significantly damaged. Please be also informed that if the merchandise is not faulty, we'll have to charge you a shipping cost - but a reduced fare.

Care instructions

1. How to clean and rinse. 

  • Do not dryclean. Do not bleach. 
  • Wash with hands. First dissolve detergent or soap in water (water temperature should not exceed 30C or 85F). Put a garment in, make sure all pads of Maskulo wear (with foam rubber inside) absorbed water. You may push the pads with your palms several times. Leave for 5-7 minutes. Do not wring.
  • To rinse place the garment into clean water, press with your palms so that the soapy water inside the material was replaced with the clean one. You can repeat pressing and change the water a couple of times. Do not wring.
  • Do not leave in water in total for longer than 10-15 minutes.

2. How to make dry

  • Do not wring.
  • Leave the apparel hanging to drain all the water out and to become dry in several hours. To make foam pads release water and dry faster you can gently press them with your palms.
  • To accelerate drying you may use your hairdryer with the cold airflow directed to the garment.

3. Ironing

  • Usually ironing is not needed for spandex wear. Do not use ironing to make the item dry. But still ironing may be performed at Low setting (110C, 230F) only - from the inside of the garment. 

 

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